Terms, Conditions & Delivery information.
Celebration & Custom Cakes
Please note all payments at the moment are via invoice/bacs or Paypal.
Please contact hello@victoriamade.com with your requirements. Please also provide approximate numbers, a delivery address and date so that I can confirm availability for you.
Celebration cake payment terms and conditions.
For cakes up to £100 payment is required in full upon booking - cancellations for these must be made 7 days before the event (inclusive of delivery date) for a date change or credit note only, no cash refunds will be given for cakes under £100. Any cancellations after 7 days will result in lost payment.
For celebration cakes £100 to £300 a 30% non refundable deposit is required to reserve your date with the full balance due 21 days before the event.
Any cancellations must be made 21 days before the event (inclusive of delivery date) for a date change if possible. Any cancellations after 21 days will result in lost payment. Orders made within 21 days of event must be paid for in full upon booking and will be fully non refundable.
Cakes from £300 will be subject to wedding cake terms and conditions which will be sent upon initial enquiry or by request.
Delivery information below.
No bookings are confirmed until deposit or payment is received.
Delivery Information
Larger cakes delivered UK wide, South East UK and London. Smaller cakes, Hastings/local area.
Cost will depend upon distance, time and other costs such as toll/congestion/ULEZ charges.
Larger cakes and wedding cakes are delivered by dedicated driver. Cakes that require set up will be accompanied by myself.
Smaller items can travel via courier or other means, please contact for details.
Any other requirements such as accommodation for wedding orders further afield will be discussed and quoted for as appropriate. Clients can arrange to pick up orders, which will be packaged appropriately, but I would not recommend this for any larger cakes. Any damage after collection point would be your responsibility.